Frequently Asked Questions

Yes, you need to create an Eraya account before placing an order. Creating an account helps you track your order, manage your Wallet Rewards, and access faster checkout. To register, please visit My Account.

Click on the “Sign Up” section on the website. Enter your name, email address, and mobile number to create your account.

After creating your account, simply choose your favourite Eraya products, add them to your cart, and complete checkout. Once your payment is successful, you will receive an order confirmation through email, SMS, or WhatsApp.

We accept UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery on selected orders.

Yes, Cash on Delivery is available for selected products and PIN codes. Additional COD charges may apply.

Yes, you can cancel your order only within 24 hours of placing it. Since every Eraya product is specially made after you place your order, the cancellation option will automatically disappear after 24 hours.

If you cancel within this time, the amount will not be refunded to your original payment method. Instead, it will be added to your Eraya Wallet Rewards balance, which can be used on your next order.

Every Eraya piece is made after you place your order. Most products are prepared and shipped within 4–6 business days. After dispatch, delivery usually takes another 3–7 business days depending on your location. For more details, please visit our Shipping Policy.

Our team starts making your product once your order is confirmed. Most orders are shipped within 4–6 business days.

Yes, Eraya delivers across most cities and towns in India.

Once your order is shipped, you will receive a tracking link by SMS, WhatsApp, or email. You can also track your order from My Orders.

Sometimes delivery may take longer because of courier delays, weather conditions, public holidays, remote locations, or festive periods.

No, Eraya does not accept returns after delivery.

We do not accept returns for any product, including customized items, sale products, size issues, change of mind, or delayed delivery.

We do not provide refunds to your original payment method. If you cancel your order within 24 hours, the full amount paid will be added to your Eraya Wallet Rewards balance.

Wallet Rewards are usually added shortly after your cancellation request is approved.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours through support@erayajewel.com.

You must share:

• A complete unboxing video
• Clear product photos
• Your order number

Once approved, we will exchange the product. The original Eraya label, tag, packaging, and invoice must still be attached. Products without the original label or tag cannot be exchanged.

Click on the My Account icon at the top of the website and enter your registered email address or mobile number.

Click on “Forgot Password?” on the login page and follow the instructions to reset your password.

You can check your order details and tracking updates from the My Orders section inside your account.

Yes, you can update your address or phone number from the My Account section before your order is shipped.

You can contact us through email, WhatsApp, or Instagram.