Privacy Policy

Eraya is an online jewellery and accessories brand offering bracelets, rings, pendants, and related products. For any privacy-related concerns, you may contact us:

• Business Name: Eraya
• Email: support@erayajewel.com
• Phone: +91 98196 50165
• Address: 218 Mahavir Industrial Estate, Off Mahakali Caves Road, Andheri East, Mumbai, Maharashtra, India

When you visit Eraya, create an account, place an order, or contact us, we may collect personal information such as your name, email address, mobile number, billing and shipping address, and order details. We may also automatically collect technical information including your IP address, browser type, device information, and cookies to improve your experience on our website.

All payments on Eraya are processed securely through trusted payment gateways such as Razorpay, Cashfree, PayU, Stripe, PhonePe, or similar providers. These payment partners are PCI-DSS compliant and use SSL encryption, tokenization, and RBI-required authentication methods to keep your payment information secure.

Eraya does not store your full card number, CVV, card expiry details, UPI PIN, or net banking password. We may only receive limited payment-related information such as transaction status, payment method, or transaction ID in order to confirm and process your order.

We use your information to process your orders, confirm payments, deliver products, and provide customer support. Your information may also be used to process refunds and returns, improve our website and services, prevent fraud, and comply with legal obligations.

If you choose to receive updates from us, we may also use your email address or phone number to send you new launches, special offers, cart reminders, and promotional messages.

We do not sell, rent, or trade your personal information.

However, we may share limited information with trusted third parties that help us operate our business. This includes payment gateway partners, courier and delivery companies, website hosting providers, analytics tools, and marketing service providers. We may also disclose information if required by law or if necessary to prevent fraud, misuse, or unauthorized transactions.

We use cookies to improve your shopping experience, save your cart, and understand website usage. You can disable cookies anytime through your browser settings.

We take reasonable steps to protect your information and maintain secure systems. Our website uses SSL encryption, protected servers, restricted access, and regular monitoring to safeguard customer data.

Although we work hard to keep your information secure, no online system or method of transmission can be completely secure. By using our website, you acknowledge and accept this risk.

You may request to:

• Access your data
• Correct your details
• Delete your account
• Stop marketing emails or messages

To do so, contact us at: support@erayajewel.com

Eraya is not intended for users under 18 years of age.

We may update this Privacy Policy from time to time. Changes will be posted on this page.